Contact Information

Last updated: September 22, 2026

Heritage Bullion Archive is committed to providing clear, responsive assistance before and after your purchase.

Customer Support

Email: support@heritagebullionarchive.com

Support hours: Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern Time, excluding recognized holidays.

How We Can Help

Our customer-support team can assist with:

• Product information and availability;
• Order status and shipment tracking;
• Shipping and delivery questions;
• Returns, exchanges, and refund requests;
• Payment or checkout questions;
• Damaged, missing, or incorrect items;
• Privacy-related requests; and
• Other general customer-service inquiries.

Contacting Us About an Order

To help us respond efficiently, include:

• Your order number;
• The email address used at checkout; and
• A clear description of your request.

If an item arrived damaged or incorrect, include clear photographs of the product, shipping package, and shipping label.

Response Time

We aim to respond to customer emails within one business day.

Response times may be longer during holidays, severe weather, carrier disruptions, or periods of unusually high demand.

Security Reminder

For your security, do not send full payment-card numbers, passwords, verification codes, or other sensitive authentication information by email.

Heritage Bullion Archive will never ask you to email your account password.

Policy Questions

Questions about our store policies may also be sent to support@heritagebullionarchive.com.