Refund & Return Policy

Last updated: September 22, 2026

Heritage Bullion Archive is committed to providing collectible coins and precious-metal products that meet the descriptions shown on our website. This policy explains when a return, exchange, replacement, or refund may be available.

30-Day Return Window

You may request a return within 30 days after delivery. To be eligible, an item must:

• Be unused, unaltered, and in the same condition in which it was received;
• Remain in its original packaging, capsule, holder, or protective material;
• Include all certificates, labels, documentation, and accessories supplied with the item; and
• Be accompanied by valid proof of purchase.

Before sending an item back, contact us at support@heritagebullionarchive.com to request return authorization and instructions. Returns sent without prior authorization may be delayed or refused.

Non-Returnable Items

Unless required by applicable law, we cannot accept returns of:

• Items removed from sealed, tamper-evident, certified, or original mint packaging;
• Items that have been damaged, cleaned, altered, engraved, or otherwise modified after delivery;
• Personalized or custom-made products;
• Clearance or final-sale items clearly identified as such before purchase; or
• Any item returned incomplete or in a condition different from the condition in which it was delivered.

Damaged, Defective, or Incorrect Orders

Inspect your order promptly after delivery. If an item is damaged, defective, missing, or different from what you ordered, email us within 7 days after delivery.

Please include:

• Your order number;
• A description of the issue;
• Clear photographs of the item; and
• Photographs of the shipping package when relevant.

After review, we may offer a replacement, exchange, repair, store credit, or refund, as appropriate. If the issue resulted from our error, Heritage Bullion Archive will cover reasonable authorized return-shipping costs.

Return Shipping

For an approved return that is not caused by our error, the customer is responsible for return-shipping costs.

We strongly recommend using a trackable, insured shipping service appropriate for the value of the item. Heritage Bullion Archive is not responsible for a return shipment that is lost, damaged, or misdirected before it reaches us.

Inspection and Refunds

Returned items are inspected after receipt. If the return is approved, the refund will be issued to the original payment method.

Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is caused by our error or applicable law requires otherwise.

We may reduce or decline a refund if an item is returned used, altered, incomplete, or damaged for reasons not caused by Heritage Bullion Archive.

Order Cancellations

You may request cancellation before fulfillment begins. We cannot guarantee cancellation once an order has entered processing, and an order that has shipped cannot be canceled.

If eligible, the order may instead be returned under this policy.

Contact Us

For return or refund assistance, email support@heritagebullionarchive.com. Please include your order number in your message.