Shipping Policy

Last updated: September 22, 2026

This Shipping Policy describes how Heritage Bullion Archive processes, dispatches, tracks, and supports customer orders.

Order Processing

Orders are generally processed within 1–3 business days after payment is successfully authorized.

Orders placed on weekends or recognized holidays begin processing on the next business day.

Processing may take longer when an order requires payment verification, address confirmation, fraud review, or additional handling. If we need information from you, we will contact you using the details supplied at checkout.

Estimated Delivery Time

Most orders are expected to arrive within 7–15 business days after dispatch.

Delivery estimates are not guarantees and may be affected by:

• The shipping destination;
• Carrier schedules;
• Customs processing;
• Weather conditions;
• Recognized holidays;
• Service interruptions; or
• Other events outside our reasonable control.

Shipping Charges

Available shipping methods and charges are displayed at checkout and are based on the destination, order value, package requirements, and selected service.

Promotional free-shipping offers may be available from time to time and may be subject to additional conditions.

Tracking

When your order ships, we will send a shipment-confirmation email with available tracking information.

Tracking activity may take 24–48 hours to appear after the carrier receives the package.

Accurate Shipping Information

You are responsible for providing a complete and accurate shipping address. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after processing begins.

Heritage Bullion Archive is not responsible for delays, failed delivery, loss, or additional carrier charges caused by an incorrect or incomplete address supplied by the customer.

If a package is returned to us as undeliverable, we will contact you about available reshipment or refund options, less any non-refundable shipping or carrier charges where permitted by law.

Delivery, Insurance, and Signature

Orders may be shipped with tracking, insurance, and/or signature confirmation depending on value, destination, and carrier requirements.

You are responsible for ensuring that an authorized person is available to accept a shipment when a signature is required.

Lost, Delayed, or Stolen Packages

If tracking shows an unusual delay or your package has not arrived by the expected date, email us at support@heritagebullionarchive.com.

We will review the shipment and, when appropriate, open a carrier inquiry or insurance claim.

If tracking shows delivery but you cannot locate the package, first check with household members, neighbors, building staff, and the carrier. Notify us promptly so we can explain the next available steps.

Carrier investigations and claim decisions may take additional time.

Damaged Deliveries

If an order arrives damaged, contact us within 7 days after delivery.

Please include:

• Your order number;
• Clear photographs of the item;
• Photographs of all packaging; and
• A photograph of the shipping label.

Keep the product and all packaging until the review is complete, as the carrier may require them.

International Shipments

Where international shipping is offered, the customer is responsible for any import duties, taxes, brokerage fees, and customs charges unless checkout expressly states otherwise.

Customs authorities may delay, inspect, or restrict a shipment. Customers are responsible for confirming that ordered products may lawfully be imported into their destination.

Contact Us

For shipping assistance, email support@heritagebullionarchive.com and include your order number.